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Xfinity Digital
TV and High-Speed Internet Services
IMPORTANT UPDATE: On September 20, 2011, the
Xfinity network converted to all-digital service. To receive any video services,
you must have a converter device/box to do so. Contact Xfinity, NOT SCA, at the
number below for any cable or internet assistance and guidance.
All condominium units at Shadowood are provided with Comcast's video and
internet services as part of the condominium's utility and amenities package. As
with all assessments, unit
owners (not tenants) are charged for these services, at prices which may change
from time to time, on the monthly billing and assessment
statement from the Association's management agent. Effective October, 19 2009,
the service package includes the following:
- Digital, enhanced/expanded video services of more than 225 channels (find
the current TV channels here)
- One digital converter box for each unit
- On Demand service with thousands of free and pay movies, shows and
tutorials on demand
- Free connections for other cable-ready TVs in each unit
- One remote control for each unit
- Economy (1.5 Mb) High-Speed Internet service for each unit
- One cable modem for each unit
- One high-speed internet connection to a computer in each unit
- Free installation and maintenance
- Billing through SCA
- Closed circuit Shadowood TV on channel 970
High-speed
internet service is included in the
condominium amenity package.
For ALL Comcast customer
support call
888-889-5471 (Monday - Saturday 8 AM - 9 PM)
-- DO NOT call the Shadowood
office!
Channel 970 is the Shadowood Community Channel. This is a closed-circuit channel
available to the 450 Shadowood units and on our
website. If you would like to place
content on the channel, please send an email to
The Webmaster
with your request.
IMPORTANT DETAILS:
American Management of
Virginia, on behalf of the Association, bills all Shadowood condominium
unit owners (but not tenants) for video and internet services. Residents
are responsible for subscribing to, and paying for, any
extra services, including premium channels, HDTV, higher-bandwidth internet
services and others. A cable box is required for all video
services, and Shadowood residents are responsible for obtaining and returning all
customer-premises equipment (CPE) including converters, remotes and
modems. The Association will neither supply, collect, nor be responsible for, the CPE.
SCA will not allow
any contractors to enter condominium units under any circumstances: you
must be present and grant access. The wiring and cabling installed between
each condominium unit and the Comcast access pedestal behind each building
is private property belonging to the SCA unit owner. Each SCA unit
owner owns and is responsible for these cables; as such, any repairs to, and
expenses with replacements or maintenance of, these cables are the
responsibility of the condominium owner.
As a reminder, the bulk pricing is for all 450 Shadowood units;
there is no option to be excluded from the services or charges.
For details on the program,
click here
For details on additional Comcast services,
click here
For details on Comcast High-Speed Internet features and benefits,
click here
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